Does Playing by the Rules Guarantee a Win?

By Daniel R. Matlis

Is Your Team Focused on Quality or Compliance? 

The 50th Big Game was right around the corner when we gathered in Washington DC for MDIC’s most recent Case for Quality (CfQ) forum.   While discussing the important differences between quality and compliance, the below sports-related analogy came to mind:

• Following the rules does not guarantee improved team performance
• Teams can not make the proper adjustments without looking at all of the performance data
• It is very difficult to win by only avoiding penalties

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